Tag Archives: SNCF

No complaints by design, the ultimate customer survey!

Our local train station has recently undergone a refurbishment and in order to solicit the public’s opinion about the new changes the train company, SNCF, has installed an automated customer service machine.

SNCF Automated Customer Survey Machine
SNCF Automated Customer Survey Machine

Sounds like a good idea in principle, a computerised system, if designed correctly, should make data collection and its processing on the whole much easier.
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